If you haven’t heard, Automation Anywhere has a new digital assistant product: AARI. AARI stands for Automation Anywhere Robotic Interface. Think of AARI as an application that provides new interfaces for humans and bots to collaborate on work. Gone are the days of having to provision Control Room access for everyone in the organization, or having to set up schedules for certain bots that would regularly execute only to sit and wait for input files from humans. AARI provides 3 distinct interfaces for interacting with bots:
Built-in plugins for applications that enable users to engage with bots directly from the applications they are already working in.
The applications currently supported include Microsoft Excel, Salesforce, and Google Sheets.
Bots executed through AARI Apps are run on unattended bot runners – so they would not execute directly on the triggering-user’s workstation.
Customizable forms that enable users to engage directly with bots at runtime.
These forms enable users to provide bots with details that the bot may need for processing, information to a specific case to process, or correction of data before report generation may begin.
Bots executed through AARI Desktop are run on attended bot runners – so they execute directly on the triggering-user’s workstation.
AARI Desktop is commonly used in situations where a triggering-user may need to pay attention to something else while the bot runs – i.e. a call center rep being able to pay closer attention to the call at hand while the bot operates.
A collaborative web interface for humans and bots to work together – passing data from one to the other.
AARI Web requests are a combination of bots, custom forms, and a custom process – all of which work together to map data from bot to human, and human to bot until the process is completed.
Bots executed through AARI Web are run on unattended bot runners – using a device pool.
As bots complete their tasks and their related process has executed, additional human tasks may be required as defined by the process – including, but not limited to, escalating the human task to a user’s manager should conditions merit an escalation.
Example: A bot used in financial services has identified that the transaction amount is above a pre-defined $ threshold, as such – manager approval is required for processing to complete.
Hopefully, you found this AARI Tech Talk helpful. With bots and human’s being able to work more naturally together, many organizations have been excited about the prospect of automating RPA use cases that weren’t previously considered due to their “human-in-the-loop” nature. With a greater understanding of AARI, how do you see AARI fitting into the automation initiatives of your organization? Are new opportunities for automation now available due to enhanced human engagement?